Terms of Service - Cermat Solutions

Introduction and Acceptance

These Terms of Service govern your use of the Cermat Solutions website and our commercial cleaning services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.

Service Usage Terms

1. Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not use our services:

• In any way that violates applicable local, national, or international law or regulation
• To transmit or procure the sending of any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate Cermat Solutions, our employees, or other users
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• In any manner that could disable, overburden, damage, or impair our systems or interfere with others' use

2. Permitted Uses

Our website and services are provided for the following purposes:

• Obtaining information about our commercial cleaning services
• Submitting inquiries and contacting us for service-related matters
• Accessing educational content about facility maintenance and cleaning
• Requesting quotes and scheduling service consultations
• Reviewing our service capabilities and previous work results

3. Prohibited Uses

You are specifically prohibited from:

• Using the website in any way that causes harm to the website or interferes with availability or accessibility
• Using the website to copy, store, host, transmit, send, use, publish or distribute any malicious code
• Conducting any systematic or automated data collection activities without our express written consent
• Using the website to transmit or procure sending of unsolicited commercial communications
• Using the website for any purposes related to marketing without our express written consent

4. Service Access Requirements

To access certain features of our services, you may be required to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

Account and Access Terms

Account Creation

When creating an account or submitting information through our website:

• You must provide accurate, current, and complete information
• You must maintain and promptly update your information to keep it accurate and current
• You are responsible for safeguarding any passwords or access credentials
• You accept responsibility for all activities that occur under your account
• You must be at least 18 years of age to use our services

Account Security

You are solely responsible for maintaining the security of your account credentials. We cannot and will not be liable for any loss or damage arising from your failure to maintain adequate security. You must immediately notify us of any unauthorized use of your account or any other breach of security.

Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain website availability at all times, but we cannot guarantee uninterrupted access. We may need to suspend access to our website for maintenance, upgrades, or other operational reasons. We will provide reasonable notice when possible, but reserve the right to perform emergency maintenance without notice.

2. Feature Availability

Certain features or services may be available only to specific users or in certain geographic regions. We may modify, suspend, or discontinue any feature, content, or service at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of any service.

3. Geographic Restrictions

Our services are primarily intended for users located in Malaysia and surrounding regions. We make no representation that materials on the website are appropriate or available for use in other locations. If you access the website from other locations, you do so at your own risk and are responsible for compliance with local laws.

4. Service Modifications and Updates

We reserve the right to modify or update our services, features, and offerings at any time. This includes changes to service scope, pricing structures, availability, and technical specifications. While we will make reasonable efforts to communicate significant changes, we are not obligated to provide advance notice for all modifications.

Intellectual Property Rights

Content Ownership

Unless otherwise indicated, the website and all content, features, and functionality are owned by Cermat Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

This includes but is not limited to text, graphics, logos, icons, images, audio clips, downloads, data compilations, and software. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission.

License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes in accordance with these Terms. This license does not include any resale or commercial use of the website or its contents, any derivative use of the website or its contents, or any use of data mining, robots, or similar data gathering and extraction tools.

Trademarks

The Cermat Solutions name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cermat Solutions. You must not use such marks without our prior written permission. All other names, logos, products, and service names on the website are the property of their respective owners.

User Responsibilities and Conduct

As a user of our website and services, you agree to:

• Provide accurate and truthful information in all communications and submissions
• Comply with all applicable laws and regulations in your use of our services
• Respect the intellectual property rights of Cermat Solutions and others
• Not interfere with the proper functioning of the website or services
• Maintain the confidentiality of any account credentials or sensitive information
• Notify us promptly of any unauthorized use of your account or security breaches

Payment and Billing Terms

For commercial cleaning services, payment terms will be specified in individual service agreements. General payment principles include:

• All prices are quoted in Malaysian Ringgit (RM) unless otherwise specified
• Payment terms are net 30 days from invoice date unless otherwise agreed
• Late payments may incur interest charges as permitted by applicable law
• Prices are subject to applicable taxes and fees
• Service pricing may be adjusted upon renewal with reasonable notice

Cancellation and Refund Policy

Cancellation and refund policies for specific services will be outlined in individual service agreements. General principles include:

• Service cancellations require written notice in accordance with contract terms
• Cancellation fees may apply depending on timing and service type
• Refunds, if applicable, will be processed within 30 business days
• Deposits may be non-refundable depending on contract terms
• Emergency cancellations will be evaluated on a case-by-case basis

Limitation of Liability

To the fullest extent permitted by law, Cermat Solutions, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the website or services.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you to us for services during the twelve months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Cermat Solutions, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the website or services, your violation of these Terms, or your violation of any rights of another party.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Kuala Lumpur, Malaysia for the resolution of any disputes arising from these Terms.

Dispute Resolution

Before pursuing formal legal action, we encourage parties to first attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be submitted to mediation before proceeding to litigation.

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page with a new "Last Updated" date. Your continued use of the website or services after such modifications constitutes your acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: [email protected]

Phone: +60 3 2161 8743

Address: Level 23, Menara KL, 165 Jalan Ampang, 50450 Kuala Lumpur, Malaysia